Professional Summary
Experienced operations, entertainment, and training professional with Disney Cruise Line shipboard and shoreside experience. Proven success leading complex cross-functional projects, developing training programs for both school and corporate settings, maintaining operational standards, and supporting large-scale entertainment and guest experience initiatives. Skilled in documentation development, team coaching, compliance monitoring, performance management, and stakeholder collaboration. Disney PLEX-certified leader with experience supporting shipboard entertainment operations, guest services, production management, and organizational development in dynamic, fast-paced environments.
Core Competencies
• Project Management & Execution
• Entertainment Operations
• Training & Facilitation
• Process Documentation & SOP Development
• Audit & Compliance Support
• Quality Assurance & Standards Management
• Cross-Functional Collaboration
• Operational Readiness
• Leadership Development
• Performance Coaching
• Guest Experience Excellence
• Shipboard Operations
• Event Production Management
• Change Management
• Microsoft Office Suite
• Learning & Development Platforms
Employment History
Terminal Operations Representative | Disney Cruise Line (Present)
Coordinate embarkation operations for 300+ guests daily traveling between Orlando International Airport, Disney Resorts, and Port Canaveral. Utilize WAVE and VALIDATE systems to ensure accurate guest verification and compliance with embarkation procedures. Collaborate with transportation, port, and guest services teams to maintain operational efficiency and exceptional guest experiences. Monitor adherence to Disney Cruise Line operational standards and Disney's Five Keys. Recognized as Cast Member of the Month (January 2026) for outstanding guest service, leadership, and operational excellence.
Lowe’s Home Improvement | Department Supervisor: Plumbing and Electrical (Present)
Promoted from Part-Time Outside Lawn & Garden Associate to Full-Time Sales Associate and ultimately Department Supervisor, reflecting consistent high performance, leadership, and operational excellence. Lead and develop a team of 10 direct-report associates while providing daily operational leadership and coaching for all department associates to drive performance, engagement, and exceptional customer service. Manage all aspects of department operations, including sales floor execution, receiving operations, inventory accuracy, merchandising, staffing priorities, and customer experience. Partner with Lowe's Pro customers to build long-term business relationships, identify project needs, and provide tailored product solutions that support repeat business and customer loyalty. Develop innovative merchandising strategies and engaging product displays that enhance the shopping experience, increase product visibility, and drive sales growth. Consistently achieved and exceeded departmental sales goals of more than $55,000 per week, sustaining performance through strategic planning, team engagement, and customer- focused execution. Maintain inventory integrity by overseeing stock replenishment, receiving operations, product availability, and operationa lefficiency across multiple departments. Recognized for creativity and innovation after producing a store promotional video that earned First Place in the division, leading to selection to produce a statewide video initiative for every Lowe's division across Florida. Foster a culture of accountability, collaboration, and continuous improvement through coaching, performance management, and operational problem-solving.
Wise Man Productions, LLC; Owner/Producer/Photographer/Voice Talent (2010 - 2025)
As owner of WMP, responsibilities include the photography of headshots for both actors and corporate clients. Produce small corporate events, sourcing site locations and facilitate secondary assistance for corporate events with Zakarak Productions, Inc. Voice talent for Audible and national Voice Over markets. Manage and maintain Social Media Marketing sites and explore Blue Sky ideas on bringing in new clients. Manage production budgets ranging in upwards of $10K. Client list available upon request.
Zakarak Productions, LLC; Producer (2006-2018)
Responsible for the management of pre-production set up and on-site venue management for corporate industrials and theatrical shows. Key aspects of involvement include: coordination with client and key SME’s, content customization and delivery, and oversight of production and venue staff. Venue sizes rage from auditorium setups (50 to 5,000 attendees) to Sports Complexes (30,000 + attendees). Manage production budgets ranging from $10K - $3M. Client list available upon request.
Main Stage Performer | Disney Magic & Disney Wonder (1999-2001)
Performed principal roles in multiple Disney Cruise Line productions while maintaining entertainment operational standards and guest experience expectations. Supported ship-wide entertainment initiatives and cross-departmental guest engagement activities.
Crew Champions Team Chairperson (Additional Leadership Assignment) (1999-2001)
Served as liaison between crew members and ship leadership team. Collected, analyzed, and communicated crew feedback to support engagement and operational effectiveness initiatives. Collaborated with shipboard leadership to implement programs that enhanced crew morale and workplace culture. Awarded the Disney Crew Excellence Award for leadership and service contributions.
Assistant Stage Director | Disney Wonder (2001)
Supported the recreation and implementation of new production elements for Hercules the MUSE-ical. Coordinated rehearsals and technical integration between creative, technical, and entertainment operations teams. Developed and maintained detailed staging, blocking, and production documentation to ensure consistency and quality standards. Facilitated training and onboarding of performers and technical personnel regarding new production elements. Partnered with leadership and production teams to ensure successful implementation within established timelines.
Overbrook School For the Blind; Choir Director; Gen. Music Ed.; Dept. Head
Responsible for developing and delivering curriculum for three vocal ensembles of varying levels as well as four sections of General Music and two sections of Acting whose curriculum adheres to state academic standards utilizing textbooks as well as eclectic sources outside of the norm to accommodate students with Special Needs. Responsible for creating two live events that are presented throughout the year. Both curriculum and live events are enhanced by utilizing current technology. Produce on-line school wide events during COVID-19. Class sizes range from 5 – 26 students with live events ranging from participates and attendees in upwards of 500.
[Adjusted instruction for Virtual Learning through COVID-19]
Vandercook School of Music - Chicago, Il; Adj. Prof. On-Line Grad. Course
Responsible for developing and delivering curriculum for the on-line graduate studies courses: “Your Musical –
From Selection To Strike” how to produce your musical, “History of the Musical Stage” as well as facilitate the
class for current educators who are earning added graduate course credits.
Cabrini University; Music Director/Theatre
Responsible for musical direction of the spring musicals that are part of the theatre program. Includes casting of show, teaching the cast the music for the show, rehearsing the band for performances, playing keyboards as needed per show. Past Productions: “Legally Blonde” and “Addams Family”. Musical Director Resume available upon request.